Returns

Returns and Exchanges:

• Returns must be initiated within 14 days of the original purchase date.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
• Please contact our customer service team at info@citrinegroup.com to request a return authorization and receive further instructions on the return process. Please note that buyer’s are responsible for shipping costs back to Attem. 

 

Exchange Options:

• Exchanges are offered for a different size of the same item, subject to availability.
• If the requested size is not available, a gift card for the original purchase amount will be issued for future use.

 

How to Initiate a Return:

• Contact our customer service team at info@citrinegroup.com within 14 days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Once your return is approved, you will receive a return authorization and instructions on how to proceed.

 

Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Refunds and Processing:

• Refunds are not available; however, exchanges or gift cards will be processed promptly upon receiving and inspecting the returned items.
• Please allow 7-10 business days for processing after the items are received.

 

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of receiving your order for further assistance.

 

Note:

• Attem reserves the right to refuse returns that do not meet the above criteria.

 

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our customer service team at info@citrinegroup.com.

 

                                        Thank you for choosing Attem!